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Customer Support for TheAika.com
Last Updated: September 16, 2023
At TheAika.com, we are dedicated to providing exceptional customer support to ensure your shopping experience is smooth and enjoyable. We offer multiple convenient channels for you to reach out to us and get the assistance you need.
1. Legal
Legal Entity 'Aika Trading Co' is the sole owner of brand 'AIKA' and has the sole right to list/market/sell the product under 'AIKA' brand name across all channels
2. Phone Support:
Feel free to call our customer support team at +91 7678452043 during our business hours:
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Monday to Friday: 9:00 AM - 6:00 PM (IST)
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Saturday: 10:00 AM - 4:00 PM (IST)
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Sunday: Closed
Our friendly and knowledgeable team is ready to assist you with any inquiries, concerns, or assistance you may require. Whether you have questions about our products, need help with your order, or simply want to chat, we're just a phone call away.
3. Email Support:
You can also reach us via email at aikatrading20@gmail.com. Our email support is available 24/7, and we aim to respond to your inquiries promptly. Whether you have detailed questions, need assistance with returns, or want to provide feedback, our email support team is here to help.
4. Help Center on Website:
Our comprehensive Help Center, available on our website, contains answers to frequently asked questions and detailed information about our products, policies, and services. Simply visit our website and navigate to the Help Center section to find answers to common queries.
Click to Support
5. Live Chat Support:
For quick and real-time assistance, we offer a live chat support feature on our website. Look for the chat icon in the bottom corner of the screen, and you can instantly connect with a member of our support team. This option is ideal for getting immediate answers to your questions and resolving issues efficiently.
Contact Us for Personalized Assistance:
While our Help Center and live chat support can be valuable resources for general inquiries, if you require personalized assistance or have specific concerns related to your order or shopping experience, we recommend contacting us directly via phone, email, or live chat. Our team is here to address your unique needs and provide the best possible support.
At TheAika.com, your satisfaction is our top priority, and we are committed to assisting you in every way we can. Please feel free to reach out to us through your preferred channel, and we look forward to serving you with excellence. Thank you for choosing TheAika.com for your shopping needs.
Privacy and Safety Policy for TheAika.com
Last Updated: September 16, 2023
At TheAika.com, we (Aika Trading Co.) are committed to safeguarding your privacy and ensuring your online safety. This Privacy and Safety Policy outlines how we collect, use, protect, and manage your personal information while also addressing safety measures to provide you with a secure shopping experience.
Privacy Policy
1. Collection of Information:
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We may collect personal information when you place an order, create an account, or interact with our website. This information may include your name, contact details, shipping address, and payment information.
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We may also collect non-personal information, such as your IP address, browser type, and browsing behavior, to enhance your shopping experience and improve our services.
2. Use of Information:
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Your personal information is used solely for order processing, delivery, and customer support.
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We may use your email address to send you order updates, promotions, and newsletters. You can opt-out of receiving marketing emails at any time.
3. Protection of Information:
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We implement industry-standard security measures to protect your personal information. This includes encryption during data transmission and secure storage practices.
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We do not store sensitive payment information on our servers.
4. Third-Party Disclosure:
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We do not sell, trade, or otherwise transfer your personal information to third parties. Your information is used solely for the purpose of providing you with our services.
5. Cookies and Tracking:
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We use cookies to improve your browsing experience and gather information about website usage. You can manage cookie preferences through your browser settings.
Safety Policy
1. Secure Shopping:
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We use SSL encryption to secure your payment and personal information during the checkout process.
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We encourage you to verify that the website address begins with "https://" when making payments.
2. Child Safety:
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Our website is intended for use by adults. We do not knowingly collect information from children under the age of 13. If you believe a child has provided us with their information, please contact us, and we will take appropriate steps to remove it.
3. Phishing and Scams:
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We will never ask for sensitive information, such as passwords or credit card details, via email. Please be cautious of phishing attempts and report any suspicious emails to us.
4. Online Account Security:
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To protect your online account, we recommend creating a strong, unique password and changing it regularly.
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Do not share your account credentials with anyone, and log out of your account on shared devices.
5. Reporting Safety Concerns:
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If you encounter any safety issues or suspect fraudulent activity on our website, please report it to us immediately through our customer support channels.
Contact Us
If you have any questions or concerns regarding your privacy or safety while shopping at TheAika.com, please don't hesitate to contact us via phone at +91 7678452043, email at aikatrading20@gmail.com, or through our website's live chat support.
Your privacy and safety are of utmost importance to us, and we are committed to providing you with a secure and enjoyable shopping experience. Thank you for choosing TheAika.com for your shopping needs.
Payment Methods at TheAika.com
At TheAika.com, we offer a range of convenient and secure payment methods to cater to your needs. Our payment gateway, powered by Razorpay, ensures the highest level of security for all your transactions. Here are the payment methods available on our website:
1. Cash on Delivery (COD) - Only for orders under Rs.1000 :
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For orders with a total value under Rs.1000, we provide the Cash on Delivery (COD) option. You can pay for your order with cash when it's delivered to your doorstep.
2. Debit Cards:
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We accept payments via debit cards issued by leading banks. Use your debit card to make quick and secure transactions for your purchases.
3. Credit Cards:
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You can pay using credit cards from major credit card providers. Enjoy the convenience and security of credit card payments on our website.
4. UPI (Unified Payments Interface):
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Simplify your payment process by using your UPI ID. UPI enables seamless transactions directly from your bank account.
5. Paytm:
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Make payments effortlessly using your Paytm wallet. Paytm is a trusted and widely-used digital payment platform in India.
6. EMI (Equated Monthly Installments):
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To provide you with greater flexibility, we offer EMI options for eligible products. You can spread the cost of your purchase over several months, making it more budget-friendly.
Payment Security:
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Your payment security is our utmost priority. Our partnership with Razorpay guarantees top-notch encryption and security protocols to safeguard your financial information. Shop with confidence, knowing that your payment details are protected.
Order Confirmation:
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Upon successful payment processing, you will receive an order confirmation email, and your order will be processed for shipment.
Note: Please ensure that the billing information provided during checkout matches the details associated with your chosen payment method to prevent any payment processing issues.
If you have any questions or encounter any issues while making payments, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure a seamless shopping experience at TheAika.com.
Thank you for choosing Aika for your shopping needs.